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You confirm that you are either the owner of the Device or you have obtained express permission from the rightful owner to trade in the Device. The Device must not be stolen or listed with us or a third party as stolen. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Quoted Value will not be paid to you. The quoted Device trade in value 'Quoted Value' will be determined by us or a third party on our behalf based on the make and model of the Device.

If the Device contains a SIM card, you must remove this along with any accessories prior to trade in. We will not be liable for any consequences of you not removing the SIM card or accessories, including any payments associated with the Device or the SIM card. We will not be liable for any damage, loss or erasure of any such data or for any consequences of you not removing your data or memory card, including use or disclosure of such data.

When the Trade-in value exceeds the cost of the purchased product s , any remaining value can be refunded onto a debit card or used to create a Trade-in credit note. Following you accepting to trade in, we will send you a pre-paid addressed padded envelope the "Envelope" within 3 working days.

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We will only accept the Device if it is returned to us in this Envelope. We will not be liable for loss of your Device before we receive it;. If the Device received does not completely match the description and detail as advised by you or we have not received it within the 14 calendar days, we will contact you to give you the option either to have the Device returned to you at our cost, in which case no value will be paid to you, or proceed with the trade in at a new value advised to you.

If you do not respond to this contact as advised therein within 7 working days, we will assume that you have accepted our revised offer and proceed with payment accordingly. Should you wish to make a complaint about the trade-in service, you may do so in the following way:. CPW reserves the right to withdraw or to change the terms of this offer at any time. Changes will be published on our website at www.

These Conditions are governed by English Law and the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions. Each clause of these Conditions shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.

Calls to our telephone numbers should be charged at local rates but may vary from some providers and mobile phones. Trade-in and connection must take place in the same transaction to qualify. Traded-in phone must be a mobile phone used on the UK network within the last 10 years.

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We will pay you the promotional amount advertised at point of sale for your trade-in value once we have received and evaluated your phone. Promotion cannot be used in conjunction with any other offer. Business connections are excluded from this promotion. Other terms: We reserve the right to withdraw this promotion or change these terms and conditions at any time Maximum of 1 trade-in per connected promotional product.

Trade-in value will be calculated at the time of the trade-in.

Promotional value will be automatically calculated. For online transactions, the handset must arrive within 14 days after the end of the offer to be eligible for this offer. As per standard trade-ins terms and conditions Traded-in phone must be a mobile phone used on the UK network within the last 10 years Trade-In call centre opening hours are 9am-7pm Monday-Friday, pm Saturday and pm on Sunday.

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Prices of calls from other providers may vary and from mobiles may cost significantly more. The Trade-In Promise is only valid for comparisons on the cash price offered for the same device, in the same condition. Trade-In value will be calculated at the time of the trade-in and you must provide Proof of Comparison which means official written proof of the higher price; e. Payment for successful claims will be made directly into your bank account within working days. We reserve the right to withdraw this Trade-In Promise or change these terms and conditions at any time.

The Carphone Warehouse Limited takes your privacy and security of your personal information very seriously. Our Privacy Policy explains how we collect and use personal information in accordance with data protection laws. Our Privacy Policy can be found at www. Step 4: Funds transferred to your account within 72 hours of receiving your device.

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Please note: Both the trade in and purchase has to be done together either online or in store. Water resistance. Immediately eligible for upgrade No contract required No termination fee. Use the sliders below to rate and we'll calculate the overall star rating. Rate the attributes of the phone below. Best battery life ever! We're here for you. Q: Can I add features later if I don't choose them now? Q: If I am eligible, can I upgrade my device online?

Yes, please visit your account management tool to do this. Q: How do I transfer my information from one device to another? Restore from iCloud: Connect to Wi-Fi. Make sure you have a recent backup of the device you are looking to restore from. Sign in with your Apple ID. Select from a list of available backups in iCloud. Otherwise open iTunes. Connect your device to your computer with a USB cable. Select your device when it appears generally on the left-hand side of Finder or iTunes.

Pick the most relevant backup. Keep your device connected through the restart and wait for it to sync on the computer. Enter your Google credentials. Enable the items you would like to sync.

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Follow the instructions to sign in with your Google credentials. Select the backup you want to restore from and hit Restore. If restoring information after the setup process, you need to add your Google account in your Settings. Use the Copy My Data App Copy My data is an app available for both Android and iPhone that allows you to transfer your contacts, calendar, photos and videos. Use the Smart Transfer App The Smart Transfer App supports all major smartphone platforms and allows you to easily transfer content and manage data on your new device.

Q: How long is the financing period? With our Freedom Expanded financing, you can finance your device for 30 months. Q: Can I finance a new device? Q: Do you offer any in-home security protection? Q: Why do I need insurance coverage for my wireless phone? Q: What should I do before I file my claim for lost or stolen phones? Q: How do I make an equipment protection claim or inquire about an existing claim? Q: How much is equipment protection?