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The last time it synced was June 23rd and now it won't even pair up with phone. Want to discuss ways to increase your activity? Welcome to the Community Forums too! First, I'd like to appreciate your effort and patience troubleshooting this matter prior posting. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all the features due to this compatibility concern. Therefore, even though your new mobile device is not compatible, lets give it a try to our help article: Why can't I set up my Fitbit device?

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer to avoid this situation. I'll be here if you need anything else, please keep me posted.

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My apologies for the delay in responding. Please take in consideration that the Samsung Galaxy A30 was not a compatible device with our products and services in the past, it's not that suddenly the device is non-compatible. As it turns out and as per previously mentioned, we cannot ensure a proper function of the Fitbit features because this compatibility concern, which can be affected by Fitbit app, Android and Fitbit device updates. Really frustrating to see that the Samsung Galaxy A30 is not a compatible device.

I just purchased my first Fitbit: a Charge 3.

Who’s the Better Mid-Ranger: Huawei Y9 Prime 12222 vs Samsung Galaxy A30

At the same time, I purchased a Samung Galaxy A30 because my old phone didn't have the memory capacity to run the Fitbit app. I did not see anything on the package of the Fitbit to notify me that only certain devices are compatible.

This now explains why I'm having trouble synching. I've had the phone and the fitbit for 4 days. Phones are network locked and a network unlocking fee may apply. Must activate and recharge included SIM. Recharge within 30 days of activation. Important information Safety Warning Yes. Frequently shopped for in related categories. Trofeo Wall Mixer. Customers who bought this item also bought.

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Please try again later. Verified Purchase. Works well the wife loves it. One person found this helpful. Purchase yours from Parallel Imported today! Receive your purchase now, spread the total cost over 6 weekly automatic payments. Interest free! Please allow us up to 3 working days to process all non-fragrance orders that are showing as in stock. If the order is urgent, please follow up the order with a free phone call to our online team 20 20 Please refer to our full Terms and Conditions page for full details around free overnight delivery. You will receive weekly emails to update you on your purchase indicating the next expected delivery date.

We may not be in touch straight away as we will only email you once we have updated information to share. These orders require 7 to 12 working days for delivery and are subject to availability.


You may cancel at any time for a full refund. You will receive weekly emails to update you on the progress of your order. Please do contact us at onlinesales parallelimported. General Returns Please choose carefully as we are not obliged to refund or exchange due to a change of mind as per the Consumer Guarantees Act.

For Online Purchases : You can return an item for a full refund within 7 working days providing the item is in the same condition it was in when purchased i. Brand New. Items must be returned with all included accessories and packaging.

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You MUST have the original receipt for a refund, without this receipt we will not refund the item or accept it into service. If an item is faulty, it will fall under our Warranty Policy as described below and will not be eligible for a refund. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. We will get in touch at least once a week to update you on your order, if you do not wish to wait after 12 working days we will refund you the full amount.

Normal back ordered items These are products that are simply out of stock do not incur a cancellation fee and can be cancelled at any time. Returned products must be in the same condition as received including all packaging and accessories, items must be completely unused.

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Faulty items will be covered under our Warranty Policy. Refunds will be performed using the same method as original payment. However, if paid by cash, we may need an EFTPOS card to refund to, as we may not have sufficient cash to perform the refund. Refunds will not be issued if it has been more than 7 days since the date of purchase. Online orders and the 7 day return policy. The 7 day return period for online orders begins on the date of shipment and only includes working days as the online store is not open over weekends.

For our full Returns Policy, please view here.